FREQUENTLY ASKED QUESTIONS
HOW DOES A FRIOŽ
After immersing the wallet in
cold water for the appropriate length of time, the crystals contained
within the panels of the wallet will absorb the water and expand into a
gel. Once the crystals turn into a gel like substance does the
evaporation process begins. This occurs when air reacts with the
gel creating the cooling effect. When your FrioŽ wallet is
activated, it is vital that the wallet be in constant contact with air
to enable the evaporation process and must not be placed in any air
tight container or bag. Remember: as water is evaporating it is
HOW LONG WILL IT
Used properly, once your FrioŽ
wallet has been immersed in water for the proper amount of time and is
exposed to air, they will have the ability to keep insulin cool for a
minimum of 45 hours (Based on a constant environmental temperature of
WHAT IS THE AVERAGE
LIFE SPAN OF A FRIOŽ?
Again, used and stored properly,
the wallet can last anywhere from 12-24 months depending on how well it
is cared for. In some cases the wallet has lasted much longer!
As long as the crystals expand to a gel when immersed in water, the
wallets will keep medication cool. As wallets age they will take
longer to activate.
CAN I CLEAN MY FRIOŽ?
The outer Cambrelle cover of the
wallet can be washed in warm water using a very mild detergent.
The inner wallet can be spot cleaned by using a soft bristle brush
(i.e.: soft toothbrush or nail brush) and only dipping the brush into
slightly soapy water (do not immerse the entire wallet and do not apply
soap directly to your FrioŽ), then you can spot clean the dry wallet
with your brush. You can then rinse the wallet under running water
without damaging the crystals inside. DO NOT PLACE YOUR FRIOŽ
INTO A WASHING MACHINE!
WHAT TEMPERATURE DOES
A FRIOŽ WALLET MAINTAIN?
We hate to sound redundant here,
but used properly an activated FrioŽ wallet will have an internal
temperature between 60°F-72°F, depending on the climate which the wallet
is exposed to.
CAN THE WALLET BE USED
FOR OTHER MEDICATIONS?
Yes, FrioŽ wallets can hold
other medications. Epi-Pen (epinephrine) manufacturer state that
their pens do not require refrigeration, but must remain in the
temperature range of 59°F-86°F. It is imperative that you
contact your Doctor or the manufacturer of the drug you would like to
carry in a FrioŽ to ensure that it will be at the correct storage
temperature inside a FrioŽ wallet as further tests other than insulin
have not been undertaken at this stage.
MY FRIOŽ IS STILL
SWOLLEN AFTER 1-2 WEEKS....
The good news is that your
medication remains cool without re-soaking. The bad news is that
it may take a week or two to completely dry out your FrioŽ after use.
The hotter the climate, the quicker the evaporation process. For
example: if the wallet is exposed to a constant environmental
temperature of 100°F with extremely low or non-existent humidity, it
would most likely dry out completely after 45 hours. Based on that
statement, if the environmental temperatures are less, the wallet will
stay active (cool) for a much longer period.
MY FRIOŽ FEELS STICKY
OR I CAN'T GET ANYTHING INTO MY WALLET....
This is not a defect. If
your wallet feels 'sticky', this simply means that at some stage the
wallet was over-soaked causing the gel to force its way through the
fabric. The fix for this is to completely dry your FrioŽ
(back to the hard crystals stage) and pinch off the excess gel bits.
Caution is required doing this - do not pinch off more than one area of
the wallet using the same section of your cloth/towel as this will just
redeposit the dried gel further.
The crystals are capable of
absorbing 500 times their volume of water, therefore time restrictions
are critical to follow or your FrioŽ wallet will most likely swell to a
point of uselessness. Should this occur you will need to dry your
FrioŽ until the items needed to be inserted will fit. Patience is
needed for this. Some drying suggestions would be putting the
wallet on a low temperature heat vent or window sill; turning and
shaking regularly to prevent the crystals from congealing together.
DO NOT PUT INTO A CLOTHES DRYER!
MY FRIOŽ DOES NOT
SWELL AS IT USED TO.....
As your FrioŽ wallet ages it
will take longer for the crystals in the panels to absorb water.
If your FrioŽ wallet does not swell at all, it means that the crystals
are no longer functional and it is time to replace your FrioŽ.
Generally speaking, if used properly, the life of the crystals are
approximately 2 years but many customers have had satisfactory use for
several more years.
MY FRIOŽ HAS DEVELOPED
Unless your FrioŽ has been
completely dried out (back to the original hard crystal form) before
storing a previously activated wallet, a smell will most likely develop.
If this occurs, refer to the cleaning and drying out processes.
DO I REALLY NEED TO
PURCHASE A NYLON LINER??
Nylon liners are required to
protect electronics in insulin pens (i.e. Lantus OptiClikŽ Pen, Lilly
HumaPen MemoirŽetc.) as they contain batteries as well as LCD screens
that must be protected from any condensation that may transmit from an
activated wallet. If you have an insulin delivery device that has
electronics - please purchase a liner! If you do not have to
protect electronics it is not required as after your FrioŽ has been
soaked in water and towel dried, it is dry to the touch!! FrioŽ
cooling wallets for insulin pumps come with nylon liners.
We will gladly accept FrioŽ
products for return or exchange as long as the wallets have not been
activated by water or any other liquid!! We will also gladly
exchange your wallet due to manufacturer's defect. All returns
must be done within 15 days of receiving (with the exception of
manufacturer's defect). ALL RETURNED PRODUCTS MUST BE RETURNED IN
THEIR ORIGINAL PACKAGING.
IS COOLER CONCEPT A
LICENSED DISTRIBUTOR OF FRIOŽ PRODUCTS?
Yes, CoolerConcept is an
authorized, licensed distributor of FrioŽ UK cooling products. We
also sell to others that may resell FrioŽ products. We only
stock and sell authentic FrioŽ products. Since FrioŽ is all we
sell, and our company President is an insulin dependent diabetic, we
believe we have the best knowledge to assist you in your insulin
carrying needs! Always insist on an authentic FRÍOŽ product -
accept no imitation!
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CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT
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Except as specifically stated on
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CoolerConcept.com, Inc. nor any of its affiliates, director, employees
or other representatives will be liable for damages arising out of or in
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